Due to the serious forest fires in Valparaíso, one of the areas most affected by the contingency, Entel activated a plan with measures to support the people and institutions affected by the emergency and the support groups working in the field and to maintain communications operative in the areas affected by the fire.
The company has been in permanent coordination with national and local authorities and emergency response agencies, to prioritize the restoration of telephone services at critical points that allow them to provide operational continuity of telecommunications networks, ensuring that all people and institutions in the area can stay connected with those who need it most.
Among the support measures considered by Entel, which will be in effect for a preliminary 15 days, are the following:
Reinforcing its operational contingent and deploying more than 23 teams in the field to prioritize the quality of its services in the areas affected by fires in this region.
Restoring the accounts in debt of more than 1,200 customers in the affected communities.
Delivery of bags of minutes plus navigation gigabytes for 121 thousand prepaid customers, which will be charged at the end of the day.
5 thousand Simcards that will be made available to the authorities to support the work of the emergency units deployed in the area.
2 additional Entel mobile cars to support connectivity in the area.
Coordination with other telecommunications companies to establish roaming during the emergency period.
In addition, the company provided recommendations for a better use of the network in areas with intermittent service:
Prefer the use of instant messaging or SMS. Other applications, such as WhatsApp, requires mobile data so users are advised to use them excluding videos and images. Only activate voice calls as a last resort.
Reduce the number of devices connected to the network at the same time, trying to use only one device.
In case of emergency, and with no signal from the respective operator, mobile devices can be connected to other networks for calls to 133.
More details of this information at w2.entel.cl/emergencias
3 Feb, 2024
Due to the serious forest fires in Valparaíso, one of the areas most affected by the contingency, Entel activated a plan with measures to support the people and institutions affected by the emergency and the support groups working in the field and to maintain communications operative in the areas affected by the fire.
The company has been in permanent coordination with national and local authorities and emergency response agencies, to prioritize the restoration of telephone services at critical points that allow them to provide operational continuity of telecommunications networks, ensuring that all people and institutions in the area can stay connected with those who need it most.
Among the support measures considered by Entel, which will be in effect for a preliminary 15 days, are the following:
Reinforcing its operational contingent and deploying more than 23 teams in the field to prioritize the quality of its services in the areas affected by fires in this region.
Restoring the accounts in debt of more than 1,200 customers in the affected communities.
Delivery of bags of minutes plus navigation gigabytes for 121 thousand prepaid customers, which will be charged at the end of the day.
5 thousand Simcards that will be made available to the authorities to support the work of the emergency units deployed in the area.
2 additional Entel mobile cars to support connectivity in the area.
Coordination with other telecommunications companies to establish roaming during the emergency period.
In addition, the company provided recommendations for a better use of the network in areas with intermittent service:
Prefer the use of instant messaging or SMS. Other applications, such as WhatsApp, requires mobile data so users are advised to use them excluding videos and images. Only activate voice calls as a last resort.
Reduce the number of devices connected to the network at the same time, trying to use only one device.
In case of emergency, and with no signal from the respective operator, mobile devices can be connected to other networks for calls to 133.
More details of this information at w2.entel.cl/emergencias
Due to the serious forest fires in Valparaíso, one of the areas most affected by the contingency, Entel activated a plan with measures to support the people and institutions affected by the emergency and the support groups working in the field and to maintain communications operative in the areas affected by the fire.
The company has been in permanent coordination with national and local authorities and emergency response agencies, to prioritize the restoration of telephone services at critical points that allow them to provide operational continuity of telecommunications networks, ensuring that all people and institutions in the area can stay connected with those who need it most.
Among the support measures considered by Entel, which will be in effect for a preliminary 15 days, are the following:
Reinforcing its operational contingent and deploying more than 23 teams in the field to prioritize the quality of its services in the areas affected by fires in this region.
Restoring the accounts in debt of more than 1,200 customers in the affected communities.
Delivery of bags of minutes plus navigation gigabytes for 121 thousand prepaid customers, which will be charged at the end of the day.
5 thousand Simcards that will be made available to the authorities to support the work of the emergency units deployed in the area.
2 additional Entel mobile cars to support connectivity in the area.
Coordination with other telecommunications companies to establish roaming during the emergency period.
In addition, the company provided recommendations for a better use of the network in areas with intermittent service:
Prefer the use of instant messaging or SMS. Other applications, such as WhatsApp, requires mobile data so users are advised to use them excluding videos and images. Only activate voice calls as a last resort.
Reduce the number of devices connected to the network at the same time, trying to use only one device.
In case of emergency, and with no signal from the respective operator, mobile devices can be connected to other networks for calls to 133.
More details of this information at w2.entel.cl/emergencias