Today we are living difficult and exceptional moments due to the COVID-19 coronavirus pandemic. The disease, which spread globally, is generating in Chile and the world a series of consequences at social and economic level that leaves no one indifferent, and that has forced us to change our routine and also the priorities we had until a few days ago.
As a company, this scenario calls us more than ever to connect with our purpose, because bringing closer the infinite possibilities that technology allows makes full sense. Without technology, our healthcare system would not be functioning today, nor would we be able to work, study or inform ourselves as we are doing, and that is why we are taking concrete actions to help us all make the best possible transition through this complex situation.
Responsibility to our collaborators
This exceptional situation calls on us to fulfill our role with greater commitment than ever before, but we must do so with the utmost care for the health of each one of us.
Therefore, to date close to 95% of our employees are performing their duties in home office mode, and for those who have to attend in person, shifts have been adjusted, since our network needs to be operational 24/7 with the best standards.
Therefore, those who have to attend for this work are being cared for with all the measures to minimize as much as possible any risk of contagion, considering the recommendations of the WHO and government health authorities, ensuring the health, hygiene, disinfection and cleanliness of our facilities.
The same criteria of sanitary protocols apply regarding our collaborators who have contact with customers, either in stores or by going to deliver assistance at their homes or for on-site operation services.
It is important to reinforce here that it is essential to reduce the number of contacts, so, due to the contingency and to take care of our employees, their families and customers, we decided to keep open a limited number of stores (to perform those processes that cannot be solved digitally) and our call center operates with limited operation, so we ask that the available digital channels are preferred.
Regarding our contractors and suppliers, who form a fundamental part of our remote and on-site operational chain, we have taken all necessary measures to safeguard their health. These actions include avoiding face-to-face meetings as much as possible, promoting digital tools to carry out specific procedures or remote work, providing hygiene and safety supplies for their work, rationalizing their activities to those strictly necessary, and constantly reinforcing the health protocols in force.
Responsibility with the operation of the network and the communication of the customers
We know that telecommunications are a fundamental tool to support and facilitate both the development of work and education from home and the proper functioning of the health system, so we are working with all our available technical teams, taking the necessary measures to address this increase in network usage and thus maintain the service we provide to our customers.
However, in order for this measure to be beneficial for everyone, we call for a responsible use of the network, which implies privileging the use of remote work tools at home and education for students, rather than the recreational use of the Internet, during working hours and peak traffic hours. All this, with the sole objective of ensuring quality and sustainable communication over time for all.
We also make a call regarding reliable information. As Entel, we will never publish or send mass audio or messages through platforms other than @entel’s own, and we will work with dedication and make every effort to ensure the operability of the network, so that all our customers can have as normal a life as possible in their homes.
Responsibility to our customers
Our commitment to our customers, whether individuals, companies or corporations, is more important than ever. This is why we have taken the following measures:
Business and Corporate customers:
In addition to the measures described above, we agreed to release for free and for the duration of the health contingency both the online educational content for elementary and secondary school students available on the official website of the Ministry of Education and access to the Government’s information page on the coronavirus.
I would like to say goodbye by reiterating that we will continue working to be a contribution in a difficult situation like this and that we will do everything in our power to facilitate the daily lives of our customers and collaborators, with commitment and responsibility. We hope that better days will come soon and that technology will have a positive impact to overcome such complex situations as this one.
Antonio Büchi B.
CEO - Entel
Descargar7 Abr, 2020
Today we are living difficult and exceptional moments due to the COVID-19 coronavirus pandemic. The disease, which spread globally, is generating in Chile and the world a series of consequences at social and economic level that leaves no one indifferent, and that has forced us to change our routine and also the priorities we had until a few days ago.
As a company, this scenario calls us more than ever to connect with our purpose, because bringing closer the infinite possibilities that technology allows makes full sense. Without technology, our healthcare system would not be functioning today, nor would we be able to work, study or inform ourselves as we are doing, and that is why we are taking concrete actions to help us all make the best possible transition through this complex situation.
Responsibility to our collaborators
This exceptional situation calls on us to fulfill our role with greater commitment than ever before, but we must do so with the utmost care for the health of each one of us.
Therefore, to date close to 95% of our employees are performing their duties in home office mode, and for those who have to attend in person, shifts have been adjusted, since our network needs to be operational 24/7 with the best standards.
Therefore, those who have to attend for this work are being cared for with all the measures to minimize as much as possible any risk of contagion, considering the recommendations of the WHO and government health authorities, ensuring the health, hygiene, disinfection and cleanliness of our facilities.
The same criteria of sanitary protocols apply regarding our collaborators who have contact with customers, either in stores or by going to deliver assistance at their homes or for on-site operation services.
It is important to reinforce here that it is essential to reduce the number of contacts, so, due to the contingency and to take care of our employees, their families and customers, we decided to keep open a limited number of stores (to perform those processes that cannot be solved digitally) and our call center operates with limited operation, so we ask that the available digital channels are preferred.
Regarding our contractors and suppliers, who form a fundamental part of our remote and on-site operational chain, we have taken all necessary measures to safeguard their health. These actions include avoiding face-to-face meetings as much as possible, promoting digital tools to carry out specific procedures or remote work, providing hygiene and safety supplies for their work, rationalizing their activities to those strictly necessary, and constantly reinforcing the health protocols in force.
Responsibility with the operation of the network and the communication of the customers
We know that telecommunications are a fundamental tool to support and facilitate both the development of work and education from home and the proper functioning of the health system, so we are working with all our available technical teams, taking the necessary measures to address this increase in network usage and thus maintain the service we provide to our customers.
However, in order for this measure to be beneficial for everyone, we call for a responsible use of the network, which implies privileging the use of remote work tools at home and education for students, rather than the recreational use of the Internet, during working hours and peak traffic hours. All this, with the sole objective of ensuring quality and sustainable communication over time for all.
We also make a call regarding reliable information. As Entel, we will never publish or send mass audio or messages through platforms other than @entel’s own, and we will work with dedication and make every effort to ensure the operability of the network, so that all our customers can have as normal a life as possible in their homes.
Responsibility to our customers
Our commitment to our customers, whether individuals, companies or corporations, is more important than ever. This is why we have taken the following measures:
Business and Corporate customers:
In addition to the measures described above, we agreed to release for free and for the duration of the health contingency both the online educational content for elementary and secondary school students available on the official website of the Ministry of Education and access to the Government’s information page on the coronavirus.
I would like to say goodbye by reiterating that we will continue working to be a contribution in a difficult situation like this and that we will do everything in our power to facilitate the daily lives of our customers and collaborators, with commitment and responsibility. We hope that better days will come soon and that technology will have a positive impact to overcome such complex situations as this one.
Antonio Büchi B.
CEO - Entel
DescargarToday we are living difficult and exceptional moments due to the COVID-19 coronavirus pandemic. The disease, which spread globally, is generating in Chile and the world a series of consequences at social and economic level that leaves no one indifferent, and that has forced us to change our routine and also the priorities we had until a few days ago.
As a company, this scenario calls us more than ever to connect with our purpose, because bringing closer the infinite possibilities that technology allows makes full sense. Without technology, our healthcare system would not be functioning today, nor would we be able to work, study or inform ourselves as we are doing, and that is why we are taking concrete actions to help us all make the best possible transition through this complex situation.
Responsibility to our collaborators
This exceptional situation calls on us to fulfill our role with greater commitment than ever before, but we must do so with the utmost care for the health of each one of us.
Therefore, to date close to 95% of our employees are performing their duties in home office mode, and for those who have to attend in person, shifts have been adjusted, since our network needs to be operational 24/7 with the best standards.
Therefore, those who have to attend for this work are being cared for with all the measures to minimize as much as possible any risk of contagion, considering the recommendations of the WHO and government health authorities, ensuring the health, hygiene, disinfection and cleanliness of our facilities.
The same criteria of sanitary protocols apply regarding our collaborators who have contact with customers, either in stores or by going to deliver assistance at their homes or for on-site operation services.
It is important to reinforce here that it is essential to reduce the number of contacts, so, due to the contingency and to take care of our employees, their families and customers, we decided to keep open a limited number of stores (to perform those processes that cannot be solved digitally) and our call center operates with limited operation, so we ask that the available digital channels are preferred.
Regarding our contractors and suppliers, who form a fundamental part of our remote and on-site operational chain, we have taken all necessary measures to safeguard their health. These actions include avoiding face-to-face meetings as much as possible, promoting digital tools to carry out specific procedures or remote work, providing hygiene and safety supplies for their work, rationalizing their activities to those strictly necessary, and constantly reinforcing the health protocols in force.
Responsibility with the operation of the network and the communication of the customers
We know that telecommunications are a fundamental tool to support and facilitate both the development of work and education from home and the proper functioning of the health system, so we are working with all our available technical teams, taking the necessary measures to address this increase in network usage and thus maintain the service we provide to our customers.
However, in order for this measure to be beneficial for everyone, we call for a responsible use of the network, which implies privileging the use of remote work tools at home and education for students, rather than the recreational use of the Internet, during working hours and peak traffic hours. All this, with the sole objective of ensuring quality and sustainable communication over time for all.
We also make a call regarding reliable information. As Entel, we will never publish or send mass audio or messages through platforms other than @entel’s own, and we will work with dedication and make every effort to ensure the operability of the network, so that all our customers can have as normal a life as possible in their homes.
Responsibility to our customers
Our commitment to our customers, whether individuals, companies or corporations, is more important than ever. This is why we have taken the following measures:
Business and Corporate customers:
In addition to the measures described above, we agreed to release for free and for the duration of the health contingency both the online educational content for elementary and secondary school students available on the official website of the Ministry of Education and access to the Government’s information page on the coronavirus.
I would like to say goodbye by reiterating that we will continue working to be a contribution in a difficult situation like this and that we will do everything in our power to facilitate the daily lives of our customers and collaborators, with commitment and responsibility. We hope that better days will come soon and that technology will have a positive impact to overcome such complex situations as this one.
Antonio Büchi B.
CEO - Entel
Descargar