In an increasingly challenging environment, during 2022 Entel took decisive steps in the deployment of its business strategy, focusing on those areas where it exhibits a significant difference: the mobile network and its technological evolution, the home internet service, the supply of digital services to businesses and its own digital capacities, always contributing to the reduction of the digital divide.
The company - recognized for years by people as the most valued telecommunications company and leader in the technology and telecommunications industry - has developed initiatives to promote digital inclusion through a series of contributions (such as digitization programs, security in digital environments, among others), and advanced with proposals that allow it to continue bringing closer the infinite possibilities that technology offers.
Thus, at the end of 2022, for example, it launched an unprecedented plan to promote digitalization in senior citizens with a Pensión Garantizada Universal active (in English “active Universal Guaranteed Pension”). This proposal allows adults from 70 years of age, who have the active state benefit, to access services from mobile telephony and Internet browsing for a cost of CLP 3,990.
This commercial innovation is part of a global project that Entel has been promoting for more than two years to digitally integrate the elderly, creating exclusive service channels to provide preferential assistance in stores and call centers, to be served directly by an executive specially trained for this segment.
Entel’s commitment to provide the best service to its customers seeks to go beyond just offering convenient plans, and this is why it has also explored more inclusive customer service channels. To this end, it has implemented a technological tool in its stores that facilitates communication between deaf people who speak sign language and the company’s salespeople and executives. The pilot, which began in three stores in Santiago in May 2022, now operates in the company’s 104 branches throughout the country and has benefited more than 100 people.
Upon entering the store, the person who speaks sign language is attended by a host or hostess, who shows an explanatory video about the service and provides a Customer Service number. There, a query is made to the sales executive, who connects via a tablet or smartphone to a platform where a sign language interpreter is connected. The online translator talks to the customer, receives the request and passes it on in Spanish to the sales executive or salesperson, allowing for a fluid and secure service.
These initiatives reflect the challenge undertaken in the long term, as relevant actors in the inclusive digitalization of the environment and the generation of opportunities, with the aim of ensuring that no person is left out of the infinite possibilities offered by technology.
2 Jun, 2023
In an increasingly challenging environment, during 2022 Entel took decisive steps in the deployment of its business strategy, focusing on those areas where it exhibits a significant difference: the mobile network and its technological evolution, the home internet service, the supply of digital services to businesses and its own digital capacities, always contributing to the reduction of the digital divide.
The company - recognized for years by people as the most valued telecommunications company and leader in the technology and telecommunications industry - has developed initiatives to promote digital inclusion through a series of contributions (such as digitization programs, security in digital environments, among others), and advanced with proposals that allow it to continue bringing closer the infinite possibilities that technology offers.
Thus, at the end of 2022, for example, it launched an unprecedented plan to promote digitalization in senior citizens with a Pensión Garantizada Universal active (in English “active Universal Guaranteed Pension”). This proposal allows adults from 70 years of age, who have the active state benefit, to access services from mobile telephony and Internet browsing for a cost of CLP 3,990.
This commercial innovation is part of a global project that Entel has been promoting for more than two years to digitally integrate the elderly, creating exclusive service channels to provide preferential assistance in stores and call centers, to be served directly by an executive specially trained for this segment.
Entel’s commitment to provide the best service to its customers seeks to go beyond just offering convenient plans, and this is why it has also explored more inclusive customer service channels. To this end, it has implemented a technological tool in its stores that facilitates communication between deaf people who speak sign language and the company’s salespeople and executives. The pilot, which began in three stores in Santiago in May 2022, now operates in the company’s 104 branches throughout the country and has benefited more than 100 people.
Upon entering the store, the person who speaks sign language is attended by a host or hostess, who shows an explanatory video about the service and provides a Customer Service number. There, a query is made to the sales executive, who connects via a tablet or smartphone to a platform where a sign language interpreter is connected. The online translator talks to the customer, receives the request and passes it on in Spanish to the sales executive or salesperson, allowing for a fluid and secure service.
These initiatives reflect the challenge undertaken in the long term, as relevant actors in the inclusive digitalization of the environment and the generation of opportunities, with the aim of ensuring that no person is left out of the infinite possibilities offered by technology.
In an increasingly challenging environment, during 2022 Entel took decisive steps in the deployment of its business strategy, focusing on those areas where it exhibits a significant difference: the mobile network and its technological evolution, the home internet service, the supply of digital services to businesses and its own digital capacities, always contributing to the reduction of the digital divide.
The company - recognized for years by people as the most valued telecommunications company and leader in the technology and telecommunications industry - has developed initiatives to promote digital inclusion through a series of contributions (such as digitization programs, security in digital environments, among others), and advanced with proposals that allow it to continue bringing closer the infinite possibilities that technology offers.
Thus, at the end of 2022, for example, it launched an unprecedented plan to promote digitalization in senior citizens with a Pensión Garantizada Universal active (in English “active Universal Guaranteed Pension”). This proposal allows adults from 70 years of age, who have the active state benefit, to access services from mobile telephony and Internet browsing for a cost of CLP 3,990.
This commercial innovation is part of a global project that Entel has been promoting for more than two years to digitally integrate the elderly, creating exclusive service channels to provide preferential assistance in stores and call centers, to be served directly by an executive specially trained for this segment.
Entel’s commitment to provide the best service to its customers seeks to go beyond just offering convenient plans, and this is why it has also explored more inclusive customer service channels. To this end, it has implemented a technological tool in its stores that facilitates communication between deaf people who speak sign language and the company’s salespeople and executives. The pilot, which began in three stores in Santiago in May 2022, now operates in the company’s 104 branches throughout the country and has benefited more than 100 people.
Upon entering the store, the person who speaks sign language is attended by a host or hostess, who shows an explanatory video about the service and provides a Customer Service number. There, a query is made to the sales executive, who connects via a tablet or smartphone to a platform where a sign language interpreter is connected. The online translator talks to the customer, receives the request and passes it on in Spanish to the sales executive or salesperson, allowing for a fluid and secure service.
These initiatives reflect the challenge undertaken in the long term, as relevant actors in the inclusive digitalization of the environment and the generation of opportunities, with the aim of ensuring that no person is left out of the infinite possibilities offered by technology.