The pandemic originated by COVID-19 made evident the fundamental role of internet and connectivity for everyday life, its use skyrocketed due to the need to maintain social distance, as well as to work and study from home, carry out online procedures or simply be connected with our loved ones.
In this scenario, one group that has been particularly challenged is the elderly, who due to mobility restrictions have had to spend much of the pandemic at home. Thus, they have had to learn to coexist in this new scenario, which can be confusing at times. For this reason, the technology and telecommunications company Entel has developed exclusive customer service channels for its mobile service customers over 75 years of age, to help resolve any doubts they may have.
“At Entel, we have witnessed the important role that technology has played in this health crisis. Elderly people, who in many cases are far from their families, have had to quickly get up to a highly digitalized era, to support them on this path is that during this period we have provided telephone attention through the 103 number, especially for them, where an executive will guide them step by step and resolve the requirements they may have, allowing them to be served without leaving their homes”, explained Yanina Manassa, Entel Customer Experience Manager.
In addition, considering the main concerns that seniors have in stores and technical service, Entel has a renewed help section on its website, ayuda.entel.cl with a search engine, where they can review recommendations to free up space on the cell phone, how to download applications and how to improve battery life, as well as guides to use the Internet and mobile technology, video tutorials to perform different actions with a smartphone, tips to improve and bring the web experience and how to use the devices to get the best out of them. They can also be accessed directly at entel.cl/personas-mayores.
27 Ago, 2021
The pandemic originated by COVID-19 made evident the fundamental role of internet and connectivity for everyday life, its use skyrocketed due to the need to maintain social distance, as well as to work and study from home, carry out online procedures or simply be connected with our loved ones.
In this scenario, one group that has been particularly challenged is the elderly, who due to mobility restrictions have had to spend much of the pandemic at home. Thus, they have had to learn to coexist in this new scenario, which can be confusing at times. For this reason, the technology and telecommunications company Entel has developed exclusive customer service channels for its mobile service customers over 75 years of age, to help resolve any doubts they may have.
“At Entel, we have witnessed the important role that technology has played in this health crisis. Elderly people, who in many cases are far from their families, have had to quickly get up to a highly digitalized era, to support them on this path is that during this period we have provided telephone attention through the 103 number, especially for them, where an executive will guide them step by step and resolve the requirements they may have, allowing them to be served without leaving their homes”, explained Yanina Manassa, Entel Customer Experience Manager.
In addition, considering the main concerns that seniors have in stores and technical service, Entel has a renewed help section on its website, ayuda.entel.cl with a search engine, where they can review recommendations to free up space on the cell phone, how to download applications and how to improve battery life, as well as guides to use the Internet and mobile technology, video tutorials to perform different actions with a smartphone, tips to improve and bring the web experience and how to use the devices to get the best out of them. They can also be accessed directly at entel.cl/personas-mayores.
The pandemic originated by COVID-19 made evident the fundamental role of internet and connectivity for everyday life, its use skyrocketed due to the need to maintain social distance, as well as to work and study from home, carry out online procedures or simply be connected with our loved ones.
In this scenario, one group that has been particularly challenged is the elderly, who due to mobility restrictions have had to spend much of the pandemic at home. Thus, they have had to learn to coexist in this new scenario, which can be confusing at times. For this reason, the technology and telecommunications company Entel has developed exclusive customer service channels for its mobile service customers over 75 years of age, to help resolve any doubts they may have.
“At Entel, we have witnessed the important role that technology has played in this health crisis. Elderly people, who in many cases are far from their families, have had to quickly get up to a highly digitalized era, to support them on this path is that during this period we have provided telephone attention through the 103 number, especially for them, where an executive will guide them step by step and resolve the requirements they may have, allowing them to be served without leaving their homes”, explained Yanina Manassa, Entel Customer Experience Manager.
In addition, considering the main concerns that seniors have in stores and technical service, Entel has a renewed help section on its website, ayuda.entel.cl with a search engine, where they can review recommendations to free up space on the cell phone, how to download applications and how to improve battery life, as well as guides to use the Internet and mobile technology, video tutorials to perform different actions with a smartphone, tips to improve and bring the web experience and how to use the devices to get the best out of them. They can also be accessed directly at entel.cl/personas-mayores.