This indicator is constructed from four crucial variables that impact the customer’s perception and satisfaction: Trust, which evaluates whether customers in general can trust the company; Transparency, which measures whether the company is clear in its communications and offers, ensuring that there are no hidden elements; Care, which determines the degree to which the company cares about the welfare and needs of its customers; and Compliance, which verifies whether the company fulfills the promises and commitments established with customers.
In this sense, the work led by Entel’s Experience management has promoted actions at a transversal level in the organization, placing the customer at the center of decision making.
“The trust that customers have placed in the company is the result of constant work based on listening to them, connecting with their needs and meeting their requirements consistently over time. We are grateful for this distinction, which commits us to continue promoting the infinite possibilities offered by technology,” , said Felipe Carriel, Entel’s Customer Experience Manager.
The Customer Confidence Index (ICC, by its acronym in Spanish), an annual study developed since 2014 by the Center for Experiences and Services (CES) of the UAI Business School, revealed in its 2023 version significant contrasts in the perception of customers among various industries.
The results of the research were announced at an event at the Vitacura Postgraduate Studies Campus, during which the companies that stood out for the trust of their customers in the three-year period 2021-2023 were awarded.
On the occasion, the dean of the Business School, Juan Carlos Jobet, pointed out that “the day-to-day activity of companies is the backbone of trust. This index is a thermometer, it measures with academic rigor how that work is being done” .
Awards by industry:
ICC Award in the Telecommunications industry: Entel
30 May, 2024
This indicator is constructed from four crucial variables that impact the customer’s perception and satisfaction: Trust, which evaluates whether customers in general can trust the company; Transparency, which measures whether the company is clear in its communications and offers, ensuring that there are no hidden elements; Care, which determines the degree to which the company cares about the welfare and needs of its customers; and Compliance, which verifies whether the company fulfills the promises and commitments established with customers.
In this sense, the work led by Entel’s Experience management has promoted actions at a transversal level in the organization, placing the customer at the center of decision making.
“The trust that customers have placed in the company is the result of constant work based on listening to them, connecting with their needs and meeting their requirements consistently over time. We are grateful for this distinction, which commits us to continue promoting the infinite possibilities offered by technology,” , said Felipe Carriel, Entel’s Customer Experience Manager.
The Customer Confidence Index (ICC, by its acronym in Spanish), an annual study developed since 2014 by the Center for Experiences and Services (CES) of the UAI Business School, revealed in its 2023 version significant contrasts in the perception of customers among various industries.
The results of the research were announced at an event at the Vitacura Postgraduate Studies Campus, during which the companies that stood out for the trust of their customers in the three-year period 2021-2023 were awarded.
On the occasion, the dean of the Business School, Juan Carlos Jobet, pointed out that “the day-to-day activity of companies is the backbone of trust. This index is a thermometer, it measures with academic rigor how that work is being done” .
Awards by industry:
ICC Award in the Telecommunications industry: Entel
This indicator is constructed from four crucial variables that impact the customer’s perception and satisfaction: Trust, which evaluates whether customers in general can trust the company; Transparency, which measures whether the company is clear in its communications and offers, ensuring that there are no hidden elements; Care, which determines the degree to which the company cares about the welfare and needs of its customers; and Compliance, which verifies whether the company fulfills the promises and commitments established with customers.
In this sense, the work led by Entel’s Experience management has promoted actions at a transversal level in the organization, placing the customer at the center of decision making.
“The trust that customers have placed in the company is the result of constant work based on listening to them, connecting with their needs and meeting their requirements consistently over time. We are grateful for this distinction, which commits us to continue promoting the infinite possibilities offered by technology,” , said Felipe Carriel, Entel’s Customer Experience Manager.
The Customer Confidence Index (ICC, by its acronym in Spanish), an annual study developed since 2014 by the Center for Experiences and Services (CES) of the UAI Business School, revealed in its 2023 version significant contrasts in the perception of customers among various industries.
The results of the research were announced at an event at the Vitacura Postgraduate Studies Campus, during which the companies that stood out for the trust of their customers in the three-year period 2021-2023 were awarded.
On the occasion, the dean of the Business School, Juan Carlos Jobet, pointed out that “the day-to-day activity of companies is the backbone of trust. This index is a thermometer, it measures with academic rigor how that work is being done” .
Awards by industry:
ICC Award in the Telecommunications industry: Entel