The strategy focused on providing a quality experience for its customers, supported by a solid and robust network, has been a core part of Entel’s work, earning recognition by the Customer Confidence Index - a study that the Center for Experiences and Services of the UAI Business School has been developing since 2014.
The technology and telecommunications company was positioned as leader in the industry, according to the study that evaluates the perception level of users, according to four variables: general trust, transparency, compliance and concern for the consumer.
The trust that customers have placed in the company is the result of constant work, in 2022 and given the changes experienced by society in recent years - accelerated digitalization - the technology and telecommunications company set out to deepen its standing as a trustworthy brand, built on 3 strategic pillars.
A great signal
One of the company’s main attributes, widely recognized by customers, was its good signal. Entel has worked hard to guarantee this in both urban and remote areas. Proof of this is the fast deployment of the 5G network, currently in its second stage, which aims to integrate as many people and communities as possible to the benefits of the digital era. Entel was the first company to complete 100% of the first stage of deployment committed to the regulator and the first to exceed one million 5G customers in Chile.
360 experience
Entel has worked intensively to improve its customers’ experience. This ranges from the operation of the network to the attention provided in each of its available channels, including a wide range of services and customized solutions tailored to the needs of each user. Thus, it has introduced low-cost mobile plans designed exclusively to bring seniors into digitalization and is also including specialized attention in branches for deaf people who communicate in sign language and also in Creole for Haitian users.
More than a Telco
Entel is recognized by people as a leader in the technology and telecommunications industries, especially in promoting digital inclusion through a series of contributions such as: digitization programs and support for SMEs, the security of people in digital environments and a sustainability strategy focused on people and their communities. All this, on concrete actions and projects that allow not only the connectivity of people but also bring them closer to the infinite possibilities that technology offers.
2 Jun, 2023
The strategy focused on providing a quality experience for its customers, supported by a solid and robust network, has been a core part of Entel’s work, earning recognition by the Customer Confidence Index - a study that the Center for Experiences and Services of the UAI Business School has been developing since 2014.
The technology and telecommunications company was positioned as leader in the industry, according to the study that evaluates the perception level of users, according to four variables: general trust, transparency, compliance and concern for the consumer.
The trust that customers have placed in the company is the result of constant work, in 2022 and given the changes experienced by society in recent years - accelerated digitalization - the technology and telecommunications company set out to deepen its standing as a trustworthy brand, built on 3 strategic pillars.
A great signal
One of the company’s main attributes, widely recognized by customers, was its good signal. Entel has worked hard to guarantee this in both urban and remote areas. Proof of this is the fast deployment of the 5G network, currently in its second stage, which aims to integrate as many people and communities as possible to the benefits of the digital era. Entel was the first company to complete 100% of the first stage of deployment committed to the regulator and the first to exceed one million 5G customers in Chile.
360 experience
Entel has worked intensively to improve its customers’ experience. This ranges from the operation of the network to the attention provided in each of its available channels, including a wide range of services and customized solutions tailored to the needs of each user. Thus, it has introduced low-cost mobile plans designed exclusively to bring seniors into digitalization and is also including specialized attention in branches for deaf people who communicate in sign language and also in Creole for Haitian users.
More than a Telco
Entel is recognized by people as a leader in the technology and telecommunications industries, especially in promoting digital inclusion through a series of contributions such as: digitization programs and support for SMEs, the security of people in digital environments and a sustainability strategy focused on people and their communities. All this, on concrete actions and projects that allow not only the connectivity of people but also bring them closer to the infinite possibilities that technology offers.
The strategy focused on providing a quality experience for its customers, supported by a solid and robust network, has been a core part of Entel’s work, earning recognition by the Customer Confidence Index - a study that the Center for Experiences and Services of the UAI Business School has been developing since 2014.
The technology and telecommunications company was positioned as leader in the industry, according to the study that evaluates the perception level of users, according to four variables: general trust, transparency, compliance and concern for the consumer.
The trust that customers have placed in the company is the result of constant work, in 2022 and given the changes experienced by society in recent years - accelerated digitalization - the technology and telecommunications company set out to deepen its standing as a trustworthy brand, built on 3 strategic pillars.
A great signal
One of the company’s main attributes, widely recognized by customers, was its good signal. Entel has worked hard to guarantee this in both urban and remote areas. Proof of this is the fast deployment of the 5G network, currently in its second stage, which aims to integrate as many people and communities as possible to the benefits of the digital era. Entel was the first company to complete 100% of the first stage of deployment committed to the regulator and the first to exceed one million 5G customers in Chile.
360 experience
Entel has worked intensively to improve its customers’ experience. This ranges from the operation of the network to the attention provided in each of its available channels, including a wide range of services and customized solutions tailored to the needs of each user. Thus, it has introduced low-cost mobile plans designed exclusively to bring seniors into digitalization and is also including specialized attention in branches for deaf people who communicate in sign language and also in Creole for Haitian users.
More than a Telco
Entel is recognized by people as a leader in the technology and telecommunications industries, especially in promoting digital inclusion through a series of contributions such as: digitization programs and support for SMEs, the security of people in digital environments and a sustainability strategy focused on people and their communities. All this, on concrete actions and projects that allow not only the connectivity of people but also bring them closer to the infinite possibilities that technology offers.